Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Softfieldtrack website located at this domain and any services provided by Softfieldtrack, LLC or its affiliates ("Softfieldtrack", "we", "us"). By accessing or using our website or requesting services, you agree to be bound by these Terms and any additional terms or agreements that apply to specific services. If you do not agree with these Terms, do not use the website or engage our services. These Terms do not alter the terms of any separate written agreement you may have with us for advisory or project work; where a separate written agreement exists, that agreement governs the contracted services.

Scope of services and engagement

Softfieldtrack provides stakeholder communication advisory, workshops, templates, and related professional services. Services are provided under separate statements of work, proposals, or contracts that describe the specific deliverables, fees, timelines, and responsibilities for each engagement. Proposals and statements of work supersede any conflicting provisions in these Terms for the scope of that engagement. We do not guarantee specific project outcomes, timelines, or decisions; our role is advisory and facilitative. Clients agree to provide timely access to necessary information, stakeholders, and decision-makers so we can perform services efficiently. Fees, payment terms, and expenses will be set out in the applicable proposal or contract. Unless otherwise stated, invoices are due within thirty (30) days of the invoice date.

Acceptable use and user obligations

When using the website or participating in Softfieldtrack activities, you agree to comply with applicable laws and to avoid misuse. You will not use the website or communication channels to transmit unlawful, defamatory, abusive, or deceptive content. You are responsible for the accuracy of information you provide to us, including contact and organizational details. If you submit materials for a client engagement (documents, stakeholder lists, or personal data), you warrant that you have the right to share such materials and that their use will not violate third-party rights. Softfieldtrack may refuse or suspend access where there is suspected abuse, a security issue, or a breach of these Terms.

Intellectual property

All content on the website, including text, graphics, logos, templates, and downloadable materials, is the property of Softfieldtrack or its licensors and protected by copyright and other intellectual property laws. You may download, print, and use materials for your internal, non-commercial purposes provided you retain all copyright and other proprietary notices. Any reuse, republication, or distribution beyond internal use requires our prior written consent. For client engagement deliverables, ownership and licensing will be addressed in the applicable statement of work. Typically, we grant clients a limited license to use deliverables for internal business purposes; we may retain the right to reuse non-confidential methodologies and templates across clients in an anonymized form.

Disclaimers and limitation of liability

The website and any materials are provided "as is" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Softfieldtrack does not warrant that the site or services are error-free or uninterrupted. To the fullest extent permitted by law, Softfieldtrack and its affiliates, officers, directors, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity arising out of or in connection with the use of the website or services. Our aggregate liability for direct damages arising from any claim related to these Terms or any services is limited to the fees paid by you for the specific services giving rise to the claim during the twelve (12) month period preceding the claim. Nothing in these Terms limits liability that cannot be excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless Softfieldtrack, its affiliates, and their respective officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your negligence, willful misconduct, or your violation of applicable law. Softfieldtrack will promptly notify you of any claim for which it seeks indemnification and will cooperate in the defense, at your expense. You will not settle any claim without our prior written consent when such settlement would impose any obligation or liability on Softfieldtrack.

Termination and suspension

Either party may terminate a services agreement in accordance with the termination provisions set forth in that agreement. We may suspend or terminate access to the website or services at any time for maintenance, security reasons, or for violation of these Terms. Termination of services does not relieve you of obligations that by their nature survive termination, including payment of fees and limitations of liability. On termination, any licenses granted under a services agreement will be handled as specified in that agreement.

Changes to terms and service

We may update these Terms from time to time to reflect business or legal developments. Material changes will be posted on this page with an updated effective date. Your continued use of the website or receipt of services after changes are posted constitutes acceptance of the revised Terms. For existing clients, material contractual terms continue to be governed by the written agreements between the parties unless otherwise agreed in writing.

Governing law and dispute resolution

These Terms and any disputes arising from them are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Parties will first attempt to resolve disputes amicably through good-faith discussions. If informal resolution is not achieved, disputes will be resolved in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction and venue in those courts, except where a written services agreement specifies alternative dispute resolution procedures.

Contact and official notices

For notices related to these Terms, contract matters, or legal requests, contact Softfieldtrack at: Softfieldtrack, 1455 Market St, Suite 400, San Francisco, CA 94103, United States; phone +1 (415) 555-0132; email [email protected]. For privacy-specific requests, see our Privacy Policy. We will respond to lawful requests in accordance with applicable law.